The most anticipated Apple keynote since the iPhone, announcing the Apple Watch, was an abortion. From an inaccessible live feed to 45 minutes of listening to an Asian translator is not the best possible customer experience.
|"Soup Nazi:" No Keynote for you: two hours.|
Apple EpidemicOn top of this, I'm a bit frustrated after spending half an hour failing to download the new U2 album. Then I spent ten minutes figuring out how to submit a support request about the U2 album because the web form had a bug.
Forty years ago, when we changed the channel on our TV, the new station tuned in instantly. I'm at a loss, when explaining to my mother, why using an app has a lag, especially when network connectivity isn't a factor. What good are billions of cycles of CPU power that make me wait. I shouldn't have to wait longer and longer due to launching, buffering, syncing, I/O and latency.
My 500 GB MacBook Air hard drive is full. Each time it drops below 10 GB I have to find something else to delete. You'd think 7 GB sounds like a lot of space. But, after a day or so it dwindles down to a few hundred megabytes and OS X becomes unusable until I reboot. Am I really expected to delete my personal photos?
|Duplicated iOS Note of this blog post draft.|
Here's the kicker, Apple solves these First World grievances of mine better than any other company. Yet I am more and more frustrated. Technology must move out of the way to enhance our lives, not complicate it.
Technology is alive and it's not just getting a cold, it's getting cancer. As a consumer, I want to live my life and focus on my passions, not my technology. As a software engineer, I'll deal with all the technical headaches, but I won't tolerate it as a consumer. Technology seems to be failing us faster than it's helping us.