Thursday, March 4, 2021

Customer Service: DoorDash and Darby’s

 I do love great customer service.


Last night, I ordered food from DoorDash and I suspected a problem as my delivery time kept slipping from around 6:30, to after 7 PM, until it was finally cancelled by the driver. That was a bit annoying, which I shared on social media. This morning, I awoke to an e-mail from DoorDash’s VP of Customer Experience with a $50 credit. More than I could have hopped for. Companies, like people, don't always meet expectations – but it's what's done, after the fact, that can really make one shine.

Update: As if the $50 credit wasn't enough, DoorDash also FedEx'd a Milk Bar Sampler pack to me on March 5, full of yummy desserts. 🙏🏼 


Also, this morning, as I was putting my trash outside, I noticed that someone hit my car, most likely while I was the dentist’s office, yesterday. Obviously, that was highly annoying as I recalled spending several hundred dollars, in 2013, to have my bumper removed, repaired, and repainted.

I immediately took my car to Darby’s body shop, on the same block I live on. I’d never been to Darby’s, but Albert immediately tended to my car by polishing out the scrape. As if that wasn’t enough, he moved on to polishing my headlights. I was in and out in less than 15 minutes all for the cost of leaving a well deserved Yelp review.

It’s the little things in life that make a big difference.