I've seen people get embarrassed when not knowing how to take a compliment. When that happens an elegant solution is to simply say, "Thank you."
Friday, April 16, 2021
Q: What is the price of a human life?
Source: U.S. government federal agencies: https://www.npr.org/2020/04/15/835571843/episode-991-lives-vs-the-economy
Thursday, March 4, 2021
I do love great customer service.
Last night, I ordered food from DoorDash and I suspected a problem as my delivery time kept slipping from around 6:30, to after 7 PM, until it was finally cancelled by the driver. That was a bit annoying, which I shared on social media. This morning, I awoke to an e-mail from DoorDash’s VP of Customer Experience with a $50 credit. More than I could have hopped for. Companies, like people, don't always meet expectations – but it's what's done, after the fact, that can really make one shine.
Update: As if the $50 credit wasn't enough, DoorDash also FedEx'd a Milk Bar Sampler pack to me on March 5, full of yummy desserts. 🙏🏼
It’s the little things in life that make a big difference.
Thursday, January 28, 2021
It’s very common for either the SEC, the exchanges, or brokerages to do something “unallowed” in an extreme situation and then see their actions turn into a new trading rule.
That happened during the flash crash in May of 2010, when the market dropped 1,000 points in minutes. I have a local buddy who owned many puts and made millions, literally, only to have the SEC unwind a number of trades and his bona fide profits were wiped away.
I really had no idea how crazy this week was until my 18 year old godson messaged me, for the first time ever, to ask for trading advice. The biggest issue with this week's big moves was there were no fundamentals to support the meteoric rises we saw in GameStop, AMC, BB, etc. It’s not the buying that makes money, it’s the selling – when were these casual day traders going to sell their stock? They had no exit plan and got caught up in the moment.
The problem with this week’s activities was the motivation of the Redditors was nefarious – they intended to hurt the hedge funds that were short, so that might not bode well for them. But I’m still evaluating what happened and my opinion is in flux.
Monday, January 11, 2021
The following are additional thoughts to my earlier piece.
E-mail was the Wild West in the 1990s, without any non-repudiation regarding the authenticity of the sender of an e-mail. There was no simple way to confirm that an e-mail was sent from the e-mail address in the from field.
High-tech fixed that problem, for the most part, with spam filters and refusal/authorization lists (formerly known as blacklists/whitelists).
Now, social media faces a similar problem when people pass fiction as fact with harmful intent that violates laws, terms of service, security, etc. This is exceptionally easy and dangerous since these platforms amplify the content, especially using curated means (humans or algorithms).
What's the solution?
Social media needs to take on more publishing responsibilities like the classified ads in a newspaper. One way is by creating a third category in Section 230 other than publisher or service provider for amplifying platforms.
It doesn't matter if it's hard to scale. High-tech needs to figure it out.