Sunday, July 21, 2013

Personal Services via Mobile

As I type this, Betsy and Joel are here cleaning my condo – I scheduled this cleaning with Exec Cleaning. Since I've been spending more time downtown San Diego, to be closer to the tech scene, I've started using more and more personal services that I schedule with my iPhone such as Car2Go and Lyft.

Obviously, mobile and GPS are the key elements to the proliferation of these personal services. From the get-go, user-generated content and markets were the first to democratize the World Wide Web with the launch of eBay in 1995; and now, YouTube, Facebook, and Twitter brought all of it into the social media realm.

The really nice aspect of these services is, like craigslist, there can be anonymous contact between the customer and the service provider and each can rate the other. Plus, customers can see photos of their service providers before they arrive.

Betsy checking in to begin cleaning.
Leading up to my cleaning, an Exec Cleaner contacted me via in-app texting. Even better is that a Lyft driver can call me (or I can call my Lyft driver) without our caller IDs showing up on each other's phone. When was the last time that you could track a taxi as it made its way through town to your front door?

I doubt these services will be a fad. Everyone needs to clean their home and travel around town; and the nice thing is that these services are becoming easier and easier to use. Of course, there's always room for innovation. I'm sure it won't be long until we see self-driving Car2Go vehicles.

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