Thursday, April 26, 2007

Painfully poor, yet typical, customer service

We all know there's nothing unique about this customer service call - why do we tolerate our time being wasted like this?

A couple years ago I remember Dell bragging about the fact that they were building their computer factories here in the U.S. – but what they didn't mention was how they offshored their customer service similar to this HP tech support call.

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