I do love great customer service.
Last night, I ordered food from DoorDash and I suspected a problem as my delivery time kept slipping from around 6:30, to after 7 PM, until it was finally cancelled by the driver. That was a bit annoying, which I shared on social media. This morning, I awoke to an e-mail from DoorDash’s VP of Customer Experience with a $50 credit. More than I could have hopped for. Companies, like people, don't always meet expectations – but it's what's done, after the fact, that can really make one shine.
Update: As if the $50 credit wasn't enough, DoorDash also FedEx'd a Milk Bar Sampler pack to me on March 5, full of yummy desserts. 🙏🏼
It’s the little things in life that make a big difference.