Online Cheat Sheet

My mother finally got online and has her first e-mail address. Undoubtedly, she'll have technical problems - where to begin?
"Mom, this is your login and password for the computer..."
"Mom, this is your login and password for your e-mail..."
"Mom, this is your login and password for your ISP..."
"Mom, this is your password for the wireless base station..."

Next comes customer service...

Luckily, Apple has a great Mac cheat sheet - I wish I thought of this simple solution: